Helpdesk field genius 64 Bit#

Versions of GeneSys prior to version 1.3.1 are not compatible with 64 bit versions of Windows.

Helpdesk field genius windows 8.1#

The current version of GeneSys is compatible with РµСљвЂ 4 editions of Windows 7, Windows 8, Windows 8.1 and Windows 10. GeneSys is compatible with Windows 7, Windows 8, Windows 8.1 and Windows 10. We do not support installing GeneSys in any system sold before this date.

Helpdesk field genius software#

The new GeneSys software for use with the G:BOX series of products delivered since July 2008 replaces GeneSnap.

Helpdesk field genius Pc#

РІР‚СљOur biggest focus is how do we start to scale those into large number of users from an acquisition perspective? That is one of the key next steps for whoever follows me.For updates to any PC where GeneSys has already been installed. РІР‚СљThe bottom line is there are a couple of challenges like there are with any big project, but I think there is some really big goodness around these big programs around cloud, mobile devices, end user support and help desk,РІР‚Сњ Marion adds. РІР‚СљNetwork-as-a-service has had some challenges, but we are seeing some good progress specifically on the Microsoft side in the work they are doing and looking at how they are starting to transform our network.РІР‚Сњ РІР‚СљWe are continuing to move forward with our bring-your-own-device (BYOD) program and accelerating that option,РІР‚Сњ Marion says. The Air ForceРІР‚в„ўs Cloud One and Platform One efforts are part the network modernization effort, Marion tells Federal News Network.Р”В¬urrently, 40 large-scale applications live on Cloud One, and by the end of the year, the entire Air Force will have migrated to Office 365.

where we implemented 16, 4G-enhanced bases.РІР‚Сњ РІР‚СљThen weРІР‚в„ўve awarded a couple of contracts, one is in the southeast region of the U.S. This is providing the global, high-speed rail to get there,РІР‚Сњ Marion says. РІР‚СљCloud is not very useful if you canРІР‚в„ўt connect to it. As Federal News Network notes, that will bring a broadband infrastructure to its bases of 100 gigabits per second. The Air Force is working with AT&T and Microsoft on the Network as a Service element of EITaaS.

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РІР‚СљHow do we make sure everyone is connected 24/7? An artificial intelligence enabled helped desk is embodied in this initiative.РІР‚СњР”ВISCOVER: Find out how to innovate while overcoming budget challenges. РІР‚СљWe want to create a lighter footprint, a smaller footprint and something that is more agile and mobile for our airmen whether they are in the flight line or at their desks,РІР‚Сњ Marion tells Federal News Network. The Air Force spent about seven months launching the service desk proof of concept at its РІР‚Сљrisk reductionРІР‚Сњ bases, Buckley Air Force Base in Colorado, Maxwell AFB in Alabama, Offutt AFB in Nebraska, Joint Base Elmendorf-Richardson in Alaska, Cannon AFB in New Mexico and Hurlburt Field in Florida.Р”Р„s part of the initiative, the Air Force is bringing in new devices such as Google Chromebooks, Apple Macs and iOS devices. Marion adds: РІР‚СљInstead of additional duties as assigned, itРІР‚в„ўs actually trained and armed people that can come in and help remedy any problems.РІР‚Сњ РІР‚СљThat went live for about 70,000 airmen with a ServiceNow platform underpinning how do you work trouble tickets with speed and agility and how do you get tier zero help so as a user I can actually fix more of my problems, and starting to enable some of the Genius Bar concepts.РІР‚Сњ

РІР‚СљIf you think about Genius Bars with Apple, how do you build that next generation of service desk that is artificial intelligence-enabled, tier zero?РІР‚Сњ Marion says. The Air Force is aiming to move to a Tier 0 approach for IT support, which includes wikis, chatbots, virtual assistants and other tools that let users troubleshoot IT problems rather than contacting a help desk employee. That approach is being applied to the Air ForceРІР‚в„ўs new help desk. Just one of its many enhancements is the ability to automate workflows. ServiceNow started as IT service management platform to help agencies and organizations with services such as IT help desks, but it has grown into much more than that. The new EITaaS help desk was really РІР‚Сљabout reimagining how we do help desk services,РІР‚Сњ Marion tells Federal News Network. Air Force Teams with ServiceNow on a New Help Desk